Prompted

Terms of service

Last updated 15 October 2026

1. Who these terms are between

These terms govern the use of Prompted, a Shopify app operated by Norman Dobschal, Schleibogen 27, 24857 Fahrdorf, Deutschland (“we”), by the merchant who installs it (“you”). Full provider details are in the Impressum. Prompted is offered to businesses only, not to consumers. By choosing a plan, you accept these terms and the Data Processing Agreement, which is part of them.

2. What Prompted does

Prompted asks AI assistants the kinds of questions your shoppers ask, records whether and how those assistants mention your store, shows how that changes over time, and, if you allow it to read your orders, shows which orders came from AI assistants.

Prompted is a measurement tool. AI assistants are run by third parties, and their answers vary between runs, users, locations and over time. Prompted reports what the assistants answered when it asked; it does not control those answers, and it does not promise any ranking, recommendation, traffic or sales. Attribution of orders to AI assistants depends on the visit information Shopify records and can miss orders or assign them imperfectly.

3. Plans, trial and billing

Prompted has a free plan with smaller limits, and paid plans by subscription. Every paid plan starts with a 7-day free trial. Charges are made through Shopify and appear on your Shopify invoice; the price, billing period and plan limits are shown before you approve the charge in Shopify. You can change or cancel your plan at any time in the app, or by uninstalling it. When you switch to the free plan in the app, the unused part of the current billing period is credited back. Other charges already made are not refunded, except where the law requires it or we decide otherwise. If we change a price, we tell you in advance, and the new price applies only after you approve it in Shopify.

4. Your responsibilities

You agree to:

• use Prompted only for your own store and in line with Shopify’s terms;
• not misuse the service, for example by trying to access other merchants’ data, overloading it, or reverse engineering it;
• not enter questions or other content into Prompted that is unlawful or that you have no right to use.

5. Your data

Your store’s data remains yours. We use it only to provide Prompted, as described in the Privacy policy. Where Prompted processes personal data on your behalf, in particular order data of your customers, the Data Processing Agreement applies. When you uninstall Prompted, all data we hold for your store is deleted after Shopify’s deletion request.

6. Availability and changes

We work to keep Prompted available and correct, but do not guarantee uninterrupted operation. Maintenance, outages of hosting or AI providers, and changes by Shopify or the AI providers can affect the service. We may improve and change features; if a change materially reduces what your plan includes, we tell you in advance and you may cancel.

7. Liability

We are liable without limitation for intent and gross negligence, for injury to life, body or health, under the German Product Liability Act, and where we have given a guarantee. For slight negligence, we are liable only for breaches of essential obligations (obligations whose fulfilment makes proper use of the service possible at all and on which you may regularly rely), and then only for the typical, foreseeable damage. Otherwise, liability for slight negligence is excluded. These limits also apply to our staff and agents.

8. Term and termination

These terms apply for as long as Prompted is installed on your store. You can end them at any time by uninstalling the app. We can end them with 30 days’ notice, or immediately for serious reasons such as misuse of the service.

9. Changes to these terms

If we change these terms, we tell you at least 30 days before the change takes effect. If you keep using Prompted after that date, the new terms apply; if you do not agree, you can cancel before then.

10. Law and jurisdiction

German law applies, excluding the UN Convention on Contracts for the International Sale of Goods. If you are a merchant within the meaning of the German Commercial Code, the courts at our place of business have exclusive jurisdiction. If any provision of these terms is invalid, the rest remain in effect.

Contact

Questions about these terms: support@prompted-app.com.